DSM INFOCOM USE CASES

Client Background India’s leading PSU Bank with 9,600+ branches, RRBs, and 9,200+ ATMs, including E-Galleries, spread across urban and rural India. Business Challenges Lack of a consolidated IT asset view Managing infrastructure at massive scale Ensuring data accuracy for audits and planning Continuous 24x7 operational requirements DSM Infocom Solution DSM Infocom delivered a structured asset management program: Completed IT asset inventory for 5,000+ branches in 9 months Pro

Client Background A leading Regional Rural Bank operating 200+ rural branches across Madhya Pradesh, undertaking a time-bound CBS migration. Business Challenges Strict RBI-mandated migration deadlines Banking operations in remote rural locations Requirement for uninterrupted services during migration Need for centralized IT support across regions DSM Infocom Solution DSM Infocom executed a high-impact migration program: Completed CBS migration of 200 branches in just 3 days D

Client Background A fast-growing microfinance institution with 600+ branches, including 50+ CBS branches, undergoing transformation after receiving in-principle banking approval. Business Challenges Banking operations in remote and underserved locations Aggressive timelines for branch rollout Need for secure, centralized IT and application support Ensuring business continuity during rapid expansion DSM Infocom Solution DSM Infocom executed a high-speed nationwide rollout: Rol

Client Background A large Public Sector Bank with 4,200+ branches and 12,000+ ATMs spread across India, serving both urban and rural markets. Business Challenges Managing leased lines and MPLS connectivity at scale Ensuring centralized monitoring and fault resolution Coordinating multiple vendors under a unified SLA framework Supporting 24x7 banking operations DSM Infocom Solution DSM Infocom provided an integrated connectivity and managed services solution: Provisioning and

The client is a major Indian private sector bank with 2,500+ branches, 12,000+ ATMs, and international operations, requiring consistent service quality across domestic and global locations. Business Challenges High operational cost of legacy networking hardware Need for redundant and resilient network architecture Requirement for 24x7 application and network support Maintaining end-to-end SLA across all locations DSM Infocom Solution DSM Infocom implemented a cost-effective n

Case Study 1:  The client is one of India’s largest Public Sector Banks, operating a vast nationwide footprint with over 2,300 branches, of which 900+ were CBS-enabled, while 1,400+ branches were under active CBS implementation. The scale and diversity of operations demanded a robust, resilient, and centrally managed IT infrastructure. Business Challenges Enabling anywhere-anytime banking across a geographically dispersed branch network Ensuring high availability of centraliz