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India-Compliant Solutions
Service Portfolio
DSM Infocom has secured all necessary regulatory clearances ensuring full compliance with domestic requirements for satellite communications, IT infrastructure, and banking security standards.
AMC (Annual Maintenance Contracts)
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IT hardware (desktops, laptops, printers, network devices)
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Preventive + corrective maintenance
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Spare management
Value:
Reduce downtime, extend asset lifecycle
Datacenter (DC) Support
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Rack & stack
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Server/network device maintenance
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Remote hands support
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Monitoring coordination
Value:
Ensure critical infrastructure stability
Disaster Recovery (DR) Support
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DR drills & testing
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Failover/failback support
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Backup validation
Value:
Business continuity during outages
SLA-Based Field Support
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Onsite engineer support (TAT-driven)
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Incident management
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Ticket-based resolution
Value:
Guaranteed response and resolution times
Pan-India On-Ground Support
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Multi-location coverage
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Remote + onsite hybrid support
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Vendor coordination
Value:
Single partner for nationwide operations
Ideal Customer Profile (ICP)
Primary Segments
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BFSI (Banks, NBFCs, Insurance)
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Retail chains / QSR / E-commerce
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Manufacturing & Logistics
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Healthcare chains
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IT/ITES companies
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Government / PSU
Customer Characteristics
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Multi-location presence
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High dependency on IT uptime
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Limited internal IT bandwidth
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SLA-driven environments
Bundle Services (Key Differentiator)
Always position integrated support model:
DSM Infocom has secured all necessary regulatory clearances ensuring full compliance with domestic requirements for satellite communications, IT infrastructure, and banking security standards.
AMC + SLA
Uptime Assurance
DC + DR
Business Continuity
Pan-India + SLA
Standardized Service Delivery
USE CASE / INDUSTRY DEPLOYMENTS
“Every minute of downtime is lost revenue - we minimize that.”
Use Case 1: Store IT Downtime
Problem:
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POS failures
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Billing disruptions
Solution:
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Rapid onsite support
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Spare replacement via AMC
Use Case 2: Multi-location IT Management
Problem:
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Hundreds of stores
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No centralized support
Solution:
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Pan-India support model
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SLA-based resolution
1
BFSI (Banks / NBFCs / Insurance)
“We ensure your branches never stop functioning due to IT failures.”
Use Case 1: Store IT Downtime
Problem:
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POS failures
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Billing disruptions
Solution:
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Rapid onsite support
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Spare replacement via AMC
Use Case 2: Multi-location IT Management
Problem:
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Hundreds of stores
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No centralized support
Solution:
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Pan-India support model
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SLA-based resolution
2
Retail / QSR / E-commerce
“Every minute of downtime is lost revenue-we minimize that.”
Use Case 1: Plant IT Infrastructure Support
Problem:
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Downtime affecting production
Solution:
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Onsite engineers
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Network & server support
Use Case 2: Remote Location Support
Problem:
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Plants in Tier 2/3 cities
Solution:
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Nationwide engineer network
3
Manufacturing / Industrial
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Use Case 1: Critical System Uptime
Problem:
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IT failure impacts patient care
Solution:
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SLA-backed support
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DC reliability
Use Case 2: Data Backup & DR
Problem:
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Patient data risk
Solution:
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DR planning + execution
4
Healthcare (Hospitals / Diagnostics)
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Use Case 1: End-User IT Support
Problem:
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Employee productivity loss
Solution:
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AMC + onsite engineers
Use Case 2: Datacenter Operations
Problem:
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Internal team overloaded
Solution:
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Remote hands + DC support
5
IT / ITES / Corporates
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IT
Objection Handling
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Objection Handling | Response |
|---|---|
“Cost is high” | “Downtime cost is always higher—our model reduces business loss.” |
“We already have vendors” | “We consolidate vendors into a single accountable partner.” |
“We have internal IT team” | “We augment your team, especially for multi-location and SLA needs.” |
Pan-India field support
capability
SLA-driven
service delivery
Integrated
AMC + DC + DR offering
Single point of
accountability
Faster turnaround time
(TAT)
AMC
Per device (AMC)
A pricing and support model where services are delivered per IT asset (e.g., desktops, laptops, printers, routers, switches, servers). Each device is covered under an Annual Maintenance Contract (AMC).
Scope of Services
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Preventive maintenance (scheduled health checks)
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Corrective maintenance (break-fix support)
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Replacement/repair coordination
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Asset tracking & reporting
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Optional: Spare management / standby devices
Per location (branch/store)
A model where services are priced and delivered per site/location, regardless of the number of devices at that site.
Scope of Services
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Full IT support for the location
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Incident management (all devices covered)
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Basic network troubleshooting
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Coordination with central IT teams
LOCATION
PAY PER TICKET / SLA
Dedicated engineer model
A model where one or more full-time or part-time engineers are deployed exclusively for the client, either onsite or remotely.
Scope of Services
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End-to-end IT support
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Incident management
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Preventive maintenance
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User support (helpdesk)
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Coordination with vendors & central IT
Per ticket / SLA model
A consumption-based model where the client pays per incident (ticket) or based on SLA-driven support metrics (response/resolution time).
Scope of Services
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Incident-based troubleshooting
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Remote and/or onsite support
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SLA-defined response & resolution
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Escalation management
DEPLOYMENT
Deployment Model
