Rapid Branch Rollout for a Microfinance Institution Transitioning to Banking

Client Background

A fast-growing microfinance institution with 600+ branches, including 50+ CBS branches, undergoing transformation after receiving in-principle banking approval.

Business Challenges

• Banking operations in remote and underserved locations

• Aggressive timelines for branch rollout

• Need for secure, centralized IT and application support

• Ensuring business continuity during rapid expansion

DSM Infocom Solution

DSM Infocom executed a high-speed nationwide rollout:

• Rolled out 500+ branches within 3 months

• Provisioned and maintained leased lines and ISDN connectivity

• Delivered DC operations support

• Provided OS and antivirus support across all locations

• Managed multiple vendors under a single governance model

Technology Landscape

Supported infrastructure included Cisco, D-Link, IBM, Lenovo, with FIS Core Banking Application.

Business Impact & Benefits

• Achieved 98% E2E SLA across all branches

• Enabled secure banking operations in remote geographies

• Accelerated the client’s transition into a regulated banking entity

• Ensured operational stability during rapid growth