End-to-End IT Infrastructure Support for a Leading PSU BankClient Background

Case Study 1: 

The client is one of India’s largest Public Sector Banks, operating a vast nationwide footprint with over 2,300 branches, of which 900+ were CBS-enabled, while 1,400+ branches were under active CBS implementation. The scale and diversity of operations demanded a robust, resilient, and centrally managed IT infrastructure.

Business Challenges

• Enabling anywhere-anytime banking across a geographically dispersed branch network

• Ensuring high availability of centralized databases

• Maintaining 24x6x9 operational support for mission-critical banking systems

• Managing multiple hardware vendors and service providers efficiently

DSM Infocom Solution

DSM Infocom delivered a comprehensive IT infrastructure management solution, including:

• Maintenance and support for servers, desktops, laptops, printers, and peripherals

• 24x6x9 Network Operations Center (NOC) support across all branches

• Deployment of skilled and certified field engineers

• Quarterly preventive maintenance to minimize downtime

• Third-party vendor management to streamline operations

Technology Landscape

A heterogeneous environment comprising Acer, LIPI, IBM, Lenovo, Dell, HP servers and endpoints was managed under a unified service framework.

Business Impact & Benefits

• Achieved a 99.5% SLA commitment across branches

• Enabled the bank to focus on core banking operations instead of IT management

• Delivered a single-window IT infrastructure support model

• Improved system uptime, operational efficiency, and customer service delivery