Nationwide Network & FMS Services for a PSU BankClient Background

Client Background

A large Public Sector Bank with 4,200+ branches and 12,000+ ATMs spread across India, serving both urban and rural markets.

Business Challenges

• Managing leased lines and MPLS connectivity at scale

• Ensuring centralized monitoring and fault resolution

• Coordinating multiple vendors under a unified SLA framework

• Supporting 24x7 banking operations

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DSM Infocom Solution

DSM Infocom provided an integrated connectivity and managed services solution:

• Provisioning and implementation of leased lines and MPLS links

• Facility Management Services (FMS) via a centralized NOC

• End-to-end vendor management and escalation handling

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Technology Landscape

Infrastructure supported on Cisco, D-Link, IBM, Lenovo, with TCS Core Banking Solution.

Business Impact & Benefits

• Delivered 99.5% SLA across branches and ATMs

• Improved network reliability and faster incident resolution

• Enabled centralized visibility and control

• Reduced operational burden on internal IT teams