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DSM INFOCOM PRIVACY POLICY

DSM Infocom Private Limited (“DSM”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of the personal information you provide when you visit, access, or use our website (“www.dsmindia.com / www.dsminfocom.com”). This Privacy Policy explains how we collect, use, store, protect, and disclose your information, in compliance with applicable data protection laws and industry best practices.

By using our Site, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

  • Name, company name, job title

  • Email address, phone number

  • Query details or messages submitted through contact forms

  • Any information shared during service inquiries, support requests, or demo registrations

B. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information and operating system

  • Pages visited, time spent, and referring URL

  • Cookies and similar tracking technologies

C. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance and user experience

  • Analyse site traffic

  • Personalize content where applicable
    Users may disable cookies via browser settings; however, some features may not function correctly.

2. How We Use Your Information

DSM may use your information for:

  • Responding to inquiries, service requests, or support needs

  • Providing information about DSM’s products, services, and solutions

  • Improving website functionality and user experience

  • Conducting analytics for website optimization

  • Ensuring website security and fraud prevention

  • Compliance with legal obligations

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing (Where Applicable)

We process personal information under the following legal bases:

  • Consent: For contact forms, newsletters, demos, or voluntary submissions

  • Legitimate Interest: Website analytics, security monitoring, and service improvement

  • Contractual Necessity: When responding to service-related queries

  • Legal Compliance: Fulfilling regulatory obligations

4. Sharing & Disclosure of Information

We may share information with:

  • Trusted service providers (e.g., hosting partners, analytics providers, email delivery tools)

  • Regulatory authorities when required by law

  • Internal teams across DSM for operational purposes

All third-party partners follow strict confidentiality and data protection requirements.

We never share personal data for marketing without consent.

5. Data Storage & Retention

  • Personal data is stored on secure servers located in compliance with local and international data hosting norms.

  • We retain data only as long as necessary for business, legal, or operational reasons.

  • Once no longer needed, data is securely deleted or anonymised.

6. Data Security Measures

We implement industry-standard technical and organizational controls, including:

  • SSL/TLS encryption for data transmission

  • Secure server environments and firewalls

  • Regular vulnerability assessments and patching

  • Access control and authentication management

  • Intrusion detection & monitoring

  • Data minimisation and restricted access to need-to-know personnel

  • Regular backup and disaster recovery mechanisms

While we follow best practices, no internet transmission is 100% secure.

7. Your Rights (Where Applicable)

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Request correction or update

  • Request deletion (“right to be forgotten”)

  • Object to processing

  • Withdraw consent at any time

  • Request restriction of processing

  • Request a copy of your data (data portability)

8. Third-Party Links

Our Site may contain links to third-party websites.
DSM is not responsible for the privacy practices, content, or security of external sites.
We recommend reviewing their privacy policies before interacting.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

10. International Data Transfers

If data is transferred outside your country, we ensure:

  • Adequate data protection safeguards

  • Compliance with applicable legal requirements

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
Revised versions will be posted on the website with an updated “01-01-2025” date.

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